Eligibility for Returns
- Items must be unused, in original packaging, and in the same condition that you received them.
- Vinyl crates, slipmats, totes, and apparel are eligible for return.
- Custom, personalized, or final sale items cannot be returned.
Return Timeframe
- Returns must be initiated within 30 days from the delivery date.
How to Initiate a Return
- Fill out our contact form with your order number, item(s) to return, and reason for return.
- We will review your request and send you a Return Authorization within 2 business days.
- Pack the item(s) securely in the original packaging.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error.
- We recommend using a trackable shipping service or purchasing shipping insurance.
Refunds and Exchanges
- Once we receive and inspect your return, we will notify you of approval or rejection.
- Approved returns will be refunded to your original payment method within 7 business days.
- If you request an exchange, we will ship the replacement item once we receive the original item.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately via the contact form. We will arrange a replacement or refund at no extra charge.
Contact Us
If you have any questions about our return policy, please contact us via our contact form.